BBQ Smokers & Grills

TERMS & CONDITIONS

The information on this website has been prepared in good faith and should be regarded as a guide only. If you have any questions, please confirm any details with us before making your purchase. We make every effort to provide accurate information, however errors can sometimes occur and BBQ Smokers & Grills or its staff cannot accept any liability for errors on this web site. The information listed about particular products listed on this website, are intended to inform you about features included in said product, this is not a definitive list and there can be information that has not been added. Ryevlo Ltd reserves the right to change/update specifications without notice. All prices shown on this website include VAT at the current U.K. rate.

All transactions are processed using third party secure payment gateways Paypal and Stripe, which ensures your transaction is safe and secure.

Purchasing on our website

Once you have found the product or products that you wish to purchase simply click on the ‘add to cart’ button to add the item into your shopping cart. You can continue shopping and add additional items into your basket. You can also delete items in your basket. When you are happy with your selection please select the ‘Checkout’ button. This will take you to step two of checking out. Please confirm that all of your details entered are correct. We would ask you to confirm that the shipping address and billing address are accurate and the correct way round. We will ship items to the shipping address unless told otherwise. We also ask that you use full names not abbreviations when entering your address including counties. By proceeding past this screen you will be agreeing to abide by our terms and conditions, as laid out here.

Delivery & Payment Methods – The available delivery options and prices will be displayed. Please ensure that they are correct before proceeding. Please Note that our delivery methods are generally weight and size based.

Once you have confirmed the order, you will be directed to our secure payment gateway, where you can pay using a credit or debit card. Alternatively you can select to pay by using your Paypal account balance if you hold a Paypal account. Once your payment has completed you will be directed back to our site and a copy of your invoice will have been generated and sent. This invoice contains your unique order ID number. We ask that you make a note of this, and quote it whenever speaking with any member of our staff.

Cancellation

Should you order something from us, and wish to terminate the order soon after, if we have already despatched the goods, you will be liable for any charges that we incur as a result of your cancellation.

Delivery

Our shipping rates cover all of mainland UK. We have the facility to ship certain goods to the Republic of Ireland, Europe & USA, among other destinations (prices on application), please contact a member of our sales staff for more information on international shipping.

We aim to have your order delivered as soon as possible from the day of purchase as outlined in our delivery terms. Deliveries take place Monday-Friday and not during weekends. Please note deliveries will not take place on Bank holidays.

Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are completely satisfied with the condition of your purchase. Items that have been signed for “cleanly” are deemed satisfactory in condition. If you are in any doubt of the condition of goods when they are delivered, please sign for them as damaged, as this will enable us to claim against the delivery company for the damaged goods if they do turn out to be damaged. If you are unsure about an item, we ask you to contact us prior to signing. Please notify us by email to [email protected] within 24 hours of delivery if your product(s) are damaged in any way.

Should damage occur, we will open a claims procedure. It is vital for us to gather as much information about the nature of the damage and how it occurred, through this we ask if you can provide photographs of the damage, and then e-mail them over to us. This helps to speed the claims proceeding along so that we can rectify any issues in a timely fashion. The documentation that is signed for at the time of delivery will play a pivotal role in these proceedings, so please ensure that it has been signed for correctly. If you have signed for something in good condition and then later realise that it is damaged, it is very difficult for us to get a successful claim, and this can result in additional costs being incurred by you.

Returns

We aim to supply goods in excellent condition. We will repair or replace any item found defective or damaged before or during delivery. If after receiving the goods you change your mind, and the goods are still in a sale-able condition (i.e. how you received them) then you have up to 28 days to return them to us. Please notify us by email to [email protected] that you shall be returning the goods, detailing the reason why, and then return them with a copy of your delivery note or invoice enclosed. It is your responsibility to return the goods in good condition and the cost of return shall be at the customer’s own cost.

General

The grills and ovens we supply are for outdoor use however the stone based floors used in pizza ovens construction means they can be susceptible to extreme cold. Consequently, we advise that your pizza oven (or at least the stones) are stowed in a garage or shed when not in use, especially during cold spells. We also recommend the use of a correctly fitting weatherproof cover when your oven is not in use. We reserve the right to refuse returns or warranty claims which have been left out in the garden exposed to the elements.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.bbq-smokers.co.uk

The Old Orchard, Chapel Hill, Ropsley, Lincs, NG33 4BP

United Kingdom

[email protected]

REFUNDS/RETURNS

Returns

Unwanted Items

If after receiving the goods you change your mind, and the goods are still in a sale-able condition (i.e. how you received them) then you have up to 14 days to return them to us. Please notify us by email to [email protected] that you shall be returning the goods, detailing the reason why, and then return them with a copy of your delivery note or invoice enclosed. It is your responsibility to return the goods in good condition and the cost of return shall be at the customer’s own cost.

Incorrect Product Received

In the unlikely event you unpack your goods and find you have received the incorrect product we will arrange a free collection and exchange the product for you or issue a refund if requested.

Faulty or damaged Goods

Under the Consumer Rights Act 2015 you have a legal right to return faulty products within 30 days of receipt of goods for a full refund or exchange.

BBQ Smokers & Grills will arrange a free collection of the item once the return has been authorised.

After 30 days from receipt date you will not be legally entitled to a full refund if your item develops a fault. You may be offered parts or replacements under the products warranty depending on the guarantee period.

A return will not be authorised if the fault is caused by accident, neglect, misuse or normal wear and tear.

PLEASE NOTE

Any goods that have been built, assembled or installed cannot be returned. Upon receipt, goods should be checked for damages or missing parts prior to assembly or installation.

Goods that can oxidise or rust after use such as those made with raw steel or powder-coated steel (e.g fire pits) cannot be returned after use. Rust is a natural process and is not deemed as a manufacturing fault and, unless stated is not covered by the manufacturer’s warranty.