STANDARD DELIVERY INFORMATION
Free delivery for UK Mainland orders over £50. Just £3.95 for standard delivery of orders under £50.
UK MAINLAND STANDARD DELIVERY
FREE for all orders of £50 or over
£3.95 for all orders under £50
Standard Delivery: Standard delivery orders will be processed and dispatched within 24hrs from the date of your order (same day for orders placed before 10am). Once your order has been dispatched, delivery will normally be 2 working days from dispatch. You’ll receive an email confirming the dispatch timing.
Please note that these Standard Delivery Costs do not include delivery to Northern Ireland, Scottish Highlands, offshore addresses and Europe. Please get in touch if you require a delivery quote for these destinations.
If you have a question regarding shipping times for particular product, just message us and we’ll get straight back to you.
Heavy and fragile items such as Primo Grills, Monolith Grills and Masterbuilt Grills are shipped via a pallet service. A standard weekday pallet service is allowed for within the price you pay for these items. The lead-time is usually 2-5 working days, (unless other-wise stated as some items we can get delivered sooner), our aim is always to get your pallet delivered as soon as possible. You will be contacted prior to delivery to confirm the delivery schedule. Customers will also need to make sure someone is available on the day of delivery to receive the goods, and that full access is available.
Northern Ireland, Scottish Highlands & Islands and Europe
We regular arrange shipments to countries outside of the UK including Europe and America. Please contact us directly if you would like a quote and we’ll get you the best possible shipping cost.
DELIVERY METHOD & TIMESCALES
We aim to dispatch and deliver goods within 24 hours. Once your goods leave us, they are usually delivered within 2 days of dispatch. If there is likely to be any delay we will let you know. If you need your goods urgently, please get in touch and we can look to arrange a 24hr delivery (order by 10.00am) .
If you are not going to be available to sign for the package, you will have the opportunity when placing your order to provide details of where it can be safely left, or nominate a neighbour who can sign for it, or you can rearrange the delivery.
Alternatively, please provide a work address for delivery if you are worried about not being available to receive a package or not keen on it being left at your property.
Smaller, lighter packages will be sent by Royal Mail with a lead time of 2 days.
All dispatch and delivery timings are subject to stock availability. You will be informed as soon as possible of any delays and offered options to change or cancel your order. BBQ Smokers may part-ship your order, provide reasonable substitutions (such as alternative wood flavours) and send any remaining items separately, at no further cost to you.
If you have item that you require urgently, get in touch and we’ll do our best to arrange this for you
If you have any queries about delivery costs or methods, please email us at [email protected] or Messenger us via our website chat link.